Chapter 1 Bridging/Switching 1
Static VLANs 3
Critical Information 3
Necessary Procedures 4
Exam Essentials 9
Key Terms and Concepts 9
Sample Questions 10
Spantree 10
Critical Information 11
Necessary Procedures 15
Exam Essentials 16
Key Terms and Concepts 16
Sample Questions 16
Switching Modes/Methods 17
Critical Information 17
Exam Essentials 19
Key Terms and Concepts 19
Sample Questions 19
Point-to-Point Protocol（PPP） 20
Critical Information 21
Necessary Procedures 23
Exam Essentials 26
Key Terms and Concepts 26
Sample Questions 26
Chapter 2 OSI Reference Model and Layered Communication 29
Layer Definitions 30
Critical Information 30
Exam Essentials 33
Key Terms and Concepts 33
Sample Questions 33
Encapsulation/De-encapsulation 34
Critical Information 34
Exam Essentials 37
Key Terms and Concepts 37
Sample Questions 37
Layer Functions 38
Critical Information 38
Exam Essentials 46
Key Terms and Concepts 46
Sample Questions 47
Connection-Oriented Models 48
Critical Information 48
Exam Essentials 50
Key Terms and Concepts 50
Sample Questions 50
Connectionless Models 51
Critical Information 51
Exam Essentials 52
Key Terms and Concepts 52
Sample Questions 52
Model Benefits 53
Critical Information 53
Exam Essentials 54
Key Terms and Concepts 54
Sample Questions 54
Chapter 3 Network Protocols 57
TCP/IP 58
Critical Information 58
Exam Essentials 80
Key Terms and Concepts 81
Sample Questions 82
Novell IPX 84
Critical Information 84
Necessary Procedures 89
Exam Essentials 94
Key Terms and Concepts 94
Sample Questions 95
Windowing 97
Critical Information 97
Exam Essentials 100
Key Terms and Concepts 101
Sample Question 101
Chapter 4 Routing 103
Interior Gateway Routing Protocol(IGRP) 104
Critical Information 104
Necessary Procedures 111
Exam Essentials 116
Key Terms and Concepts 117
Sample Questions 118
Internet Control Message Protocol（ICMP) 120
Critical Information 120
Exam Essentials 122
Key Terms and Concepts 123
Sample Questions 123
Chapter 5 WAN Protocols 125
Integrated Services Digital Network(ISDN) 126
Critical Information 126
Necessary Procedures 130
Exam Essentials 131
Key Terms and Concepts 131
Sample Questions 132
Frame Relay 133
Critical Information 133
Necessary Procedures 135
Exam Essentials 140
Key Terms and Concepts 141
Sample Questions 142
High-Level Data-Link Control(HDLC) 143
Exam Essentials 144
Key Terms and Concepts 144
Sample Questions 144
Asynchronous Transfer Mode(ATM) 145
Critical Information 145
Exam Essentials 146
Key Terms and Concepts 146
Sample Questions 147
Chapter 6 Network Management 149
Access Lists 150
Critical Information 150
Necessary Procedures 156
Exam Essentials 163
Key Terms and Concepts 164
Sample Questions 164
Telnet 166
Critical Information 172
Exam Essentials 181
Key Terms and Concepts 181
Sample Questions 181
Domain Name System（DNS） 182
Critical Information 182
Exam Essentials 184
Key Terms and Concepts 184
Sample Questions 184
Chapter 7 LAN Design 187
Ethernet 188
Exam Essentials 196
Key Terms and Concepts 196
Sample Questions 197
Fast Ethernet 198
Critical Information 198
Exam Essentials 200
Key Terms and Concepts 200
Sample Questions 200
Gigabit Ethernet 201
Critical Information 201
Exam Essentials 202
Key Terms and Concepts 202
Sample Questions 202
Token Ring 202
Critical Information 203
Exam Essentials 204
Key Terms and Concepts 204
Sample Question 204
Chapter 8 Physical Connectivity 207
IEEE Standards 208
Critical Information 208
Exam Essentials 212
Key Terms 213
Sample Questions 213
ANSI Standards 214
Critical Information 214
Exam Essentials 216
Key Terms and Concepts 216
Sample Questions 216
Chapter 9 Cisco Basics,IOS,and Network Basics 219
IOS CLI Router 220
Critical Information 221
Necessary Procedures 239
Exam Essentials 245
Key Terms and Concepts 246
Sample Questions 247
Troubleshooting 250
Critical Information 250
Necessary Procedures 251
Exam Essentials 253
Key Terms and Concepts 253
Sample Questions 254
Router Packet Switching Modes 255
Critical Information 255
Exam Essentials 259
Key Terms and Concepts 259
Sample Questions 259
IOS CLI Switch 259
Critical Information 260
Exam Essentials 270
Key Terms and Concepts 270
Sample Questions 270