UNIT 1Principles of Business Communication 9
UNIT 2Writing Memos 16
UNIT 3Writing Emails of Request 22
UNIT 4Writing Emails of Complaint 29
UNIT 5Giving Instructions and Advice 36
UNIT 6Writing Basic Business Reports 45
UNIT 7Writing Effective Business Speeches 55
UNIT 8Applying for Jobs 62
UNIT 9Writing for Electronic Media 70
UNIT 10Writing the Minutes of Meetings 80
UNIT 11Writing Recommendation Reports 88
UNIT 12Writing Persuasively 97
UNIT 13Writing Sales Reports 104
UNIT 14Writing Business Proposals 111
UNIT 15Promoting Products and Services 119
UNIT 16Developing Company Profiles 127