Unit1 1
LANGUAGE TOOLS:Suggesting Possibilities 1
ENCOUNTER:The Taxi 1
INTERCULTURAL COMMUNICATION READING:Intercultural Communication and Understanding Westerners 5
LETTER TO FRAN:Not Eating 10
FRAN'S RESPONSE:Not Eating 11
CULTURE DIFFERENCE READING:Individualist and Collectivist Cultures 14
Unit2 21
LANGUAGE TOOL'S:Different Degrees of Probability 21
ENCOUNTER The Gift 21
INTERCULTURAL COMMUNICATION READING:Interpreting What Foreigners Mean 26
LETTER TO FRAN:A Helping Hand 31
FRAN'S RESPONSE:A Helping Hand 31
CULTURE DIFFERENCE READING: Public and Private Behavior 36
Unit3 40
LANGUAGE TOOL'S:Making and Qualifying Generalizations 40
ENCOUNTER:Mistakes 41
INTERCULTURAL COMMUNICATION READING:Generalizations and Stereotypes 45
LETTER TO FRAN:Who Pays? 50
FRAN'S RESPONSE:Who Pays? 51
CULTURE DIFFERENCE READING:Difference in Rank and Power 54
Unit4 61
LANGUAGE TOOLS:Feelings and Parts of Speech 61
ENCOUNTER:The Invitation 61
INTERCULTURAL COMMUNICATION READING:Stress in Intercultural Encounters 65
LETTER TO FRAN:The Shopper 74
FRAN'S RESPONSE:The Shopper 75
CULTURE DIFFERENCE READING:Western Communication Styles 78
Unit5 83
LANGUAGE TOOLS:Asking Personal Questions 83
ENCOUNTER:Living Together 83
INTERCULTURAL COMMUNICATION READING:Projected Cultural Similarity 86
LETTER TO FRAN：The Goodnight Kiss 91
FRAN'S RESPONSE:The Goodnight Kiss 91
CULTURE DIFFERENCE READING:Conformnity in Western Cultures 95
Unit6 100
LANGUAGE TOOLS:Challenging Assumptions 100
ENCOUNTER: Grandma 100
INTERCULTURAL COMMUNICATION READING:Ethnocentrism 104
LETTER TO FRAN:Cars 108
FRAN'S RESPONSE:Cars 109
CULTURE DIFFERENCE READING:Family Relationships in the US 114
Unit7 119
LANNGUAGE TOOLS:Acknowledging Other Points of View 119
ENCOUNTER:The English Club 119
INTERCULTURAL COMMUNICATION READING:In-Groups and Out-Groups 122
LETTER TO FRAN:Critics 126
FRAN'S RESPONSE:Critics 127
CULTURE DIFFERENCE READING:In/Out-Groups in Collectivist and Individualist Cultures 132
Unit8 137
LANGUAGE TOOLS:Conceding a Point 137
ENCOUNTER:Borrowing 137
INTERCULTURAL COMMUNICATION READING:War Stories 140
LETTER TO FRAN:Exceptions 145
FRAN'S RESPONSE: Exceptions 145
CULTURE DIFFERENCE READING:Dealing with Conflict 150
Unit9 155
LANG UAGE TOOLS:Checking and Clarifying 155
ENCOUNTER: Left Out of the Conversation 155
INTERCULTURAL COMMUNICATION READING:Being an Effective Intercultural Communicator 160
LETTER TO FRAN:An American Friend 165
FRAN'S RESPONSE:An American Friend 166
CULTURE DIFFERENCE READING:Friendship Patterns 172
Unit10 178
LANGUAGE TOOLS:Clarifying Your Point 178
ENCOUNTER: Grades 178
INTERCULTURAL COMMUNICATION READING:Giving the Benefit of the Doubt 181
LETTER TO FRAN:Out of the Nest 185
FRAN'S RESPONSE:Out of the Nest 186
CULTURE DIFFERENCE READING:Advice for Communicating with Westerners 190
Additional Encounter Exercises 194
References 208