Unit 1 Arrival and Reception 2
Warming-up 2
Section A 3
Section B 7
Section C 10
Section D 12
Unit 2 Travel Agency 16
Warming-up 16
Section A 17
Section B 20
Section C 24
Section D 26
Unit 3 Service Quality 30
Warming-up 30
Section A 30
Section B 33
Section C 38
Section D 39
Unit 4 Guiding Skills 42
Warming-up 42
Section A 42
Section B 46
Section C 50
Section D 51
Unit 5 Hotel Accommodation 54
Warming-up 54
Section A 54
Section B 58
Section C 61
Section D 64
Unit 6 Tour Guide Responsibilities 68
Warming-up 68
Section A 68
Section B 72
Section C 76
Section D 81
Unit 7 Tour Itinerary 84
Warming-up 84
Section A 84
Section B 88
Section C 93
Section D 95
Unit 8 Etiquette of a Tour Guide 98
Warming-up 98
Section A 98
Section B 101
Section C 106
Section D 108
Unit 9 Travel Regulations 112
Warming-up 112
Section A 113
Section B 117
Section C 121
Section D 122
Unit 10 Seeing off Guests 126
Warming-up 126
Section A 126
Section B 130
Section C 134
Section D 136
Keys to Exercises 140
Keys to Unit 1 140
Keys to Unit 2 143
Keys to Unit 3 146
Keys to Unit 4 148
Keys to Unit 5 151
Keys to Unit 6 153
Keys to Unit 7 156
Keys to Unit 8 159
Keys to Unit 9 162
Keys to Unit 10 166