CONTENTS 1
16．Requests 1
17．Persuasion 18
18．Cautions and Warnings 32
19．Future Pians and Intentions 44
20．Likes,Dislikes and Preferences 60
21．Defence and Denial 77
22．Certainty,Uncertainty and Doubts 89
23．Surprises 102
24．Worries 117
25．Disappointment and Regret 133
26．Anger and Annoyance 146
27．Hiding One s Feelings 157
28．Describing 169
29．Narrating 189
30．Verbal Techniques 205