ChapterOneIntroductiontoLetterWriting 1
WhatIsLetterWriting 1
CONTENTS 1
TypesofEnglishLetters 2
FormsofEnglishLetters 2
PartsofanEnglishLetter 5
HowtoWriteGoodEnglishLetters 7
ChapterTwoPersonalCorrespondence 19
WhatIsPersonalCorrespondence 19
HowtoWritePersonalCorrespondence 20
SamplePersonalLetters 23
WhatIsBusinessCorrespondence 40
ChapterThreeBusinessCorrespondence(A) 40
HowtoWriteaBusinessLetter 41
ChapterFourBusinessCorrespondence(B) 58
WritingPrinciples 58
PrinciplesintheWritingProcess 60
FormLetters 73
ChapterFiveBusinessCorrespondence(C) 88
EstablishingBusinessRelations 88
LettersofInquiry 90
LettersofOffers 92
LettersofCounter-offers 95
LettersofAcceptance 97
WhatAreSocialLetters 102
ChapterSixSocialCorrespondence 102
LettersofIntroduction 103
LettersofInvitation 106
LettersofComplaint 109
LetersofApologyandExplanation 113
Thank-youLetters 115
LettersofCongratulations 117
LettersofCondolences 122
ChapterSevenCardsandCertificates 128
Cards 128
NewYearCardsandChristmasCards 128
BirthdayCards 130
InvitationCards 134
E-cards 140
Thank-youCards 140
Certificates 141
CertificatesofHonor/Recognition 141
GraduationandDegreeCertificates 142
OtherKindsofCertificates 157
ChapterEightApplications 162
LettersofApplication 162
Résumés 171
LettersofRecommendation 177
Interviews 181
LettersofAcceptanceorRefusal 183
ChapterNineE-Mail,MailingListsandNewsgroups 188
ChapterTenTelephoneandFax 204