CONTENTS 1
Introduction 1
1．Greetings and Introductions 7
2．Partings 25
3．Opening and Closing a Conversation 38
4．Gratitude and Thanks 55
5．Invitations 68
6．Offering Help 81
7．Advice and Suggestions 95
8．Apologies and Excuses 109
9．Seeking and Giving Information 123
10．Permission 139
11．Agreement and Disagreement 153
12．Compliments and Congratulations 169
13．Complaints and Criticism 183
14．Sympathy and Consolation 198
15．Hopes and Wishes 214