Chapter One Business Letters 1
Section One The Structure and Layout of a Business Letter 1
Section Two Superscription 13
Section Three Dissimilarities in Letter Writing 18
Supplement 22
Exercises 1 24
Chapter Two Establishing Business Relations 26
Specimen Letters 26
Supplement 54
Exercises 2 56
Chapter Three Enquiries 61
Specimen Letters 62
Supplement 100
Exercises 3 102
Chapter Four Offers 107
Specimen Letters 107
Supplement 125
Exercises 4 128
Chapter Five Counter-Offers 133
Specimen Letters 133
Supplement 148
Exercises 5 150
Chapter Six Conclusion of Business 156
Specimen Letters 156
（Ⅰ）Sales Contract 172
（Ⅱ）Sales Confirmation 175
（Ⅲ）Purchase Confirmation 177
（Ⅳ）Contract for Purchase 179
Supplement 184
Exercises 6 186
Chapter Seven Terms of Payment 190
Specimen Letters 191
Supplement 212
Exercises 7 215
Chapter Eight Establishment of L/C and Amendment 220
Specimen Letters 220
Supplement 243
Exercises 8 245
Chapter Nine Packing,Shipping Marks and Shipment 249
Specimen Letters 249
Supplement 270
Exercises 9 277
Chapter Ten Insurance 282
Specimen Letters 282
Supplement 295
Exercises 10 298
Chapter Eleven Agency 302
Specimen Letters 302
Supplement 327
Exercises 11 328
Chapter Twelve Complaints and Claims 332
Specimen Letters 332
Supplement 348
Exercises 12 350
Chapter Thirteen Invitation for Bids and Bid 356
Section One Invitation for Bids 356
Section Two Bid 365
Supplement 376
Exercises 13 377
Chapter Fourteen Other Situational Letter Writing 382
Section One Announcement 382
Section Two Apology 385
Section Three Appreciation 389
Section Four Collection 393
Section Five Congratulations 396
Section Six Complaints 401
Section Seven Consolation 407
Section Eight Decline 409
Section Nine Human Resources 412
Section Ten Invitation 425
Section Eleven Promotion 430
Section Twleve Request 432
Section Thirteen Response to Friends'Request 434
Section Fourteen Study Abroad 438
Section Fifteen Travel Arrangements 441
Section Sixteen Wedding 445
Section Seventeen Welcome 448
Supplement 456
Exercises 14 459
Appendix 461
Part One Key to the Exercises 461
Part Two Text Translation 518
Part Three International Economic Organizations 612
Part Four Glossary 617