Unit 1 How to Receive Your Clients? 1
Unit 2 How to Introduce Your Property Management Company? 8
Unit 3 How to Introduce the Services You Offer? 12
Unit 4 How to Introduce a Residential Estate? 16
Unit 5 What are the Basic Facilities of an Advanced Office Building? 21
Unit 6 How to Manage a Residential Estate Both Efficiently and Formally? 26
Unit 7 How to Introduce a Health＆Recreation Centre? 30
Unit 8 How to Do the Telephone Service? 35
Unit 9 How to Talk On Fees＆Charges? 38
Unit 10 How to Handle a Complaint? 43
Unit 11 How to Suggest Your Clients Buy＆Rent a House? 49
Unit 12 How to Suggest a Client Purchase a Second-hand house? 57
Unit 13 How to Help Your Clients to Sell Their Own Houses? 61
Unit 14 How to Help a Client to Buy a Retail Shop for Investment? 66
Unit 15 How to Visit the Flat for Sale? 73
Unit 16 How to Visit the Flat for Lease? 77
Unit 17 How to Help a Client to Rent a Retail Shop? 83
Unit 18 How to Keep More Regular Customers? 89
Optional Text 1 How to Receive Customers in a Property Hotel? 93
Optional Text 2 How to Explain"Property Management"? 98
Appendix：Useful Writing Styles＆Daily Oral Expressions 102
Ⅰ How to Write a Bulletin? 102
Ⅱ How to Approve Fitting-out＆Decoration Work? 104
Ⅲ How to Write＆Give an Announcement? 105
Ⅳ How to Write a Note for Urging Payment? 106
Ⅴ How to write an Agenda? 107
Ⅵ How to Explain"the Owners Committee"? 109
Ⅶ New Expressions for Free Talk in Offices 110
Ⅷ Daily Words and Expressions 114