Unit 1 Organizing Business Meetings 1
Unit 2 Role-playing Organizing Business Meetings 19
Unit 3 Recruiting New Staff and Attending Job Interviews 27
Unit 4 Role-playing Recruiting New Staff and Attending Job Interviews 47
Unit 5 Attending Trade Fairs 53
Unit 6 Role-playing Attending Trade Fairs 71
Unit 7 Conducting International Trade 77
Unit 8 Role-playing Conducting International Trade 93
Unit 9 Making and Handling Customer Complaints 99
Unit 10 Role-playing Making and Handling Customer Complaints 117
Unit 11 Doing E-Commerce 123
Unit 12 Role-playing Doing E-Commerce 143
Unit 13 Fostering Corporate Culture and Public Image 147
Unit 14 Role-playing Fostering Corporate Culture and Public Image 167
Unit 15 Setting Up a Business 171
Unit 16 Role-playing Setting Up a Business 189