Unit 1 Basic Knowledge of Business Communication 1
Unit 2 Establishment of Business Relations 15
Unit 3 Enquiry 29
Unit 4 Offer 43
Unit 5 Counter-offer 57
Unit 6 Acceptance and Order 71
Unit 7 Business Contract 85
Unit 8 Payment 101
Unit 9 Letter of Credit 115
Unit 10 L/C Examination and Amendment 129
Unit 11 Shipment 145
Unit 12 Insurance 159
Unit 13 Packing 173
Unit 14 Complaints and Claims 185
Unit 15 Integrated Business Negotiation Skills Practice 199
Skills Training 209
附录Ⅰ 《外贸英文函电（国际商务函电）》课程能力标准 247
附录Ⅱ 国际商贸常用术语表达 257
附录Ⅲ 世界部分国家或地区货币 261
附录Ⅳ 世界各国大银行名称 263
附录Ⅴ 中国主要进出口公司及机构 265
参考文献 268