Unit 1 Essentials of Business Correspondence 1
Related Business Knowledge 1
Writing Guide 2
Exercises 13
Unit 2 Establishing Business Relations 15
Related Business Knowledge 15
Writing Guide 16
Specimen Letters 17
Useful Expressions 22
Exercises 25
Unit 3 Enquiries and Quotations 34
Related Business Knowledge 34
Writing Guide 35
Specimen Letters 36
Useful Expressions 42
Exercises 43
Unit 4 Offers 52
Related Business Knowledge 52
Writing Guide 54
Specimen Letters 54
Useful Expressions 60
Exercises 62
Unit 5 Counter-offers 71
Related Business Knowledge 71
Writing Guide 72
Specimen Letters 73
Useful Expressions 78
Exercises 81
Unit 6 Order,Acceptance and Refusal 89
Related Business Knowledge 89
Writing Guide 90
Specimen Letters 91
Useful Expressions 97
Exercises 98
Unit 7 Terms of Payment（Ⅰ） 107
Related Business Knowledge 107
Writing Guide 110
Specimen Letters 111
Useful Expressions 117
Exercises 119
Unit 8 Terms of Payment（Ⅱ） 128
Related Business Knowledge 128
Writing Guide 130
Specimen Letters 131
Useful Expressions 136
Exercises 138
Unit 9 Packing 148
Related Business Knowledge 148
Writing Guide 152
Specimen Letters 152
Useful Expressions 158
Exercises 160
Unit 10 Shipment 168
Related Business Knowledge 168
Writing Guide 169
Specimen Letters 170
Useful Expressions 175
Exercises 178
Unit 11 Insurance 187
Related Business Knowledge 187
Writing Guide 189
Specimen Letters 189
Useful Expressions 196
Exercises 198
Unit 12 Complaints and Adjustments 207
Related Business Knowledge 207
Writing Guide 208
Specimen Letters 209
Useful Expressions 215
Exercises 217
References 226