Module One Establishment of Business Relations 1
Unit 1 Introduction 3
Unit 2 Consultation 9
Unit 3 Chatting 17
Module Two Business Reception 23
Unit 4 Agenda 25
Unit 5 Meeting 31
Unit 6 Accommodation 37
Unit 7 Visit 43
Unit 8 Farewell 49
Module Three Overseas Business Visit 55
Unit 9 Preparation 57
Unit 10 Travelling 63
Unit 11 Staying Abroad 69
Unit 12 Visiting Clients 75
Module Four Business Negotiation 81
Unit 13 Products 83
Unit 14 Price and Payment 89
Unit 15 Packing 97
Unit 16 Delivery 103
Unit 17 Inspection and Quarantine 109
Module Five Follow-up Service 115
Unit 18 Clearance 117
Unit 19 Feedback 123
Unit 20 Complaints and Claims 129
Chinese Translation of the Situational Dialogues 137