Unit 1 Tourism Industry 1
Unit 2 Travel Agency 17
Unit 3 Tourist 37
Unit 4 Tour Guide 53
Unit 5 Internet Tourism 67
Unit 6 Transportation 85
Unit 7 Accommodation 97
Unit 8 Sightseeing 117
Unit 9 Sightseeing 131
Unit 10 Food Services 145
Unit 11 Shopping 161
Unit 12 Recreational Activities 169
Unit 13 Dealing with Emergencies 181
Unit 14 Handling Complaints 193
Key to the Exercises 203