《酒店管理英语》PDF下载

  • 购买积分:11 如何计算积分?
  • 作  者:何加红编著
  • 出 版 社:北京:首都经济贸易大学出版社
  • 出版年份:2012
  • ISBN:9787563820115
  • 页数:278 页
图书介绍:本书是在对国内现行酒店英语教材以及涉外酒店服务现状研究的基础上,参考近几年来最新发达国家酒店管理专业教材和实务编写的,取材新颖,具有较强的系统性、实用性。本书可以作为高等职业学校旅游与酒店管理专业学生的专业基础课教材,也可用作国内各大酒店新员工的培训教材及酒店从业人员的自学教材。主要内容包括:酒店业综述、前厅服务、电话及网上预订房间、入住登记、客房服务、餐饮服务、餐桌礼仪、付费方式、解决顾客投诉、酒店安全管理及酒店最新发展趋势——生态酒店等。为了学生对课程内容的更好学习,本书各单元均配有相应的练习,并在书后附有课文的参考译文及练习答案。

第一单元 酒店概况 1

Part Ⅰ  Dialogues对话 1

Sample Dialogue 1 1

Sample Dialogue 2 2

Useful Expressions 3

Situational Dialogues 4

Part Ⅱ  Text A A Brief Introduction to Hospitality Industry and Hospitality Management 4

New Words 6

Phrases and Expressions 7

Notes to the Text 8

Exercises 9

Text B The Development of the Hospitality Industry and Its Classification 12

New Words 20

Phrases and Expressions 22

Notes to the Text 23

Part Ⅲ Extended Reading 26

第二单元 前台服务 29

Part Ⅰ Dialogues 29

Sample Dialogue 1 29

Sample Dialogue 2 30

Useful Expressions 31

Situational Dialogues 31

Part Ⅱ Text A The Front Office 32

New Words 34

Phrases and Expressions 34

Notes to the Text 35

Exercises 36

Text B Checking-in and Checking-out 39

New Words 42

Phrases and Expressions 43

Notes to the Text 44

Part Ⅲ Extended Reading 47

第三单元 客房服务 52

Part Ⅰ Dialogues 52

Sample Dialogue 1 52

Sample Dialogue 2 53

Useful Expressions 54

Situational Dialogues 54

Part Ⅱ Text A The Housekeeping Department 55

New Words 57

Phrases and Expressions 58

Notes to the Text 59

Exercises 60

Text B The Relations between Housekeeping Department and Front Office Department 63

New Words 65

Phrases and Expressions 65

Notes to the Text 65

Part Ⅲ Extended Reading 68

第四单元 餐饮服务 71

Part Ⅰ Dialogues 71

Sample Dialogue 1 71

Sample Dialogue 2 72

Useful Expressions 73

Situational Dialogues 74

Part Ⅱ Text A Food Service Management in a Hotel 74

New Words 76

Phrases and Expressions 77

Notes to the Text 77

Exercises 79

Text B Taking Orders 81

New Words 83

Phrases and Expressions 84

Notes to the Text 84

Part Ⅲ Extended Reading 87

第五单元 健身、娱乐及商务中心 94

Part Ⅰ Dialogues 94

Sample Dialogue 1 94

Sample Dialogue 2 95

Useful Expressions 96

Situational Dialogues 97

Part Ⅱ Text A Recreation Industry in the U.S 97

New Words 99

Phrases and Expressions 100

Notes to the Text 101

Exercises 102

Text B Facilities for Business 105

New Words 107

Phrases and Expressions 107

Notes to the Text 108

Part Ⅲ Extended Reading 111

第六单元 付款 114

Part Ⅰ Dialogues 114

Sample Dialogue 1 114

Sample Dialogue 2 115

Useful Expressions 116

Situational Dialogues 116

Part Ⅱ Text A Ways of Payment in the Hotel 117

New Words 121

Phrases and Expressions 122

Notes to the Text 122

Exercises 123

Text B Revenue Management of the Hotel 126

New Words 128

Phrases and Expressions 129

Notes to the Text 129

Part Ⅲ Extended Reading 132

第七单元 处理投诉 135

Part Ⅰ Dialogues 135

Sample Dialogue 1 135

Sample Dialogue 2 136

Useful Expressions 137

Situational Dialogues 137

Part Ⅱ Text A Taking Complaints as Opportunities 138

New Words 140

Phrases and Expressions 141

Notes to the Text 141

Exercises 143

Text B Dealing with Guests'Complaints 145

New Words 147

Phrases and Expressions 148

Notes to the Text 148

Part Ⅲ Extended Reading 151

第八单元 酒店安全管理 155

Part Ⅰ Dialogues 155

Sample Dialogue 1 155

Sample Dialogue 2 156

Useful Expressions 157

Situational Dialogues 158

Part Ⅱ Text A The Importance of Security in a Hotel 158

New Words 161

Phrases and Expressions 162

Notes to the Text 163

Exercises 165

Text B Security Problems in a Hotel 167

New Words 169

Phrases and Expressions 171

Notes to the Text 171

Part Ⅲ Extended Reading 175

第九单元 酒店的环保行动 179

Part Ⅰ Dialogues 179

Sample Dialogue 1 179

Sample Dialogue 2 180

Useful Expressions 181

Situational Dialogues 182

Part Ⅱ Text A The Important Role of Biodiversity 183

New Words 185

Phrases and Expressions 187

Notes to the Text 187

Exercises 189

Text B The Eco Hotel 192

New Words 194

Phrases and Expressions 194

Notes to the Text 195

Part Ⅲ Extended Reading 198

Appendix附录 202

Appendix 1 AAA's Lodging Diamond Ratings 202

Appendix 2 Lodging Star Criteria 205

Appendix 3 Hotel Criteria 2014 217

Appendix 4 Translation for the Texts 238

Appendix 5 Key to the Exercises 255

Postscript后记 278