Chapter 1 Basic Knowledge of Business Letter Writing 1
Chapter 2 Establishing Business Relations 31
Chapter 3 Inquiries and Replies 52
Chapter 4 Making Quotations and Offers 70
Chapter 5 Counter-offer and Acceptance 88
Chapter 6 Placing＆Confirming an Order 101
Chapter 7 Terms of Payment 114
Chapter 8 Packing and Shipment 135
Chapter 9 Insurance 154
Chapter 10 Complaint,Claim and Settlement 172
Key 192
参考文献 204