Unit One 1
Text(1) Characteristics of Management Science(1) 1
英语写作 正规语体和非正规语体 5
英语口语 ADVICE 6
Text(2) Characteristics of Management Science(2) 10
Unit Two 17
Text(1) Operations Management(1) 17
英语写作 个人简历 22
英语口语 AGREEING AND DISAGREEING 24
Text(2) Operations Management(2) 28
Unit Three 35
Text(1) The Seven Principles of Supply Chain Management(1) 35
英语写作 工作申请信 39
英语口语 ANXIETY 41
Text(2) The Seven Principles of Supply Chain Management(2) 45
Unit Four 53
Text(1) Quality Management and Improvement 53
英语写作 备忘录 58
英语口语 APOLOGIES AND FORGIVING 59
Text(2) TQM and Innovation:A Literature Review and Research Framework 63
Unit Five 71
Text(1) Information Systems 71
英语写作缩写（一） 75
英语口语 ARGUING 76
Text(2) Governing Information Technology Risk 80
Unit Six 87
Text(1) Business Process Management:A Review and Evaluation 87
英语写作 缩写（二） 91
英语口语 DISCUSSION AND RESOLUTION 94
Text(2) Business Process Management:A Case Study 98
Unit Seven 105
Text(1) Total Knowledge Management 105
英语写作 研究论文（一） 108
英语口语 ENCOURAGEMENT 110
Text(2) Barriers to Effective Risk Management in Knowledge Management 113
Unit Eight 123
Text(1) Financial Engineering:Information Technology and Its Place in the New Finance 123
英语写作 研究论文（二） 130
英语口语 HELP 131
Text(2) Financial Engineering in Corporate Finance:An Overview 135
Unit Nine 143
Text(1) Project in Contemporary Organizations 143
英语写作 研究论文（三） 149
英语口语 SMALL TALK 151
Text(2) Why Good Projects Fail Anyway 155
Unit Ten 165
Text(1) Risk Management 165
英语写作 研究论文（四） 168
英语口语 TELEPHONES 170
Text(2) Introduction to Project Risk Management 174
Appendix Ⅰ Key to Exercises 181
Appendix Ⅱ Text Translation 195