Chapter One Preliminaries of Business Letter Writing 1
Chapter Two Components of A Business Letter 18
Chapter Three Establishing Business Relationships 36
Chapter Four Inquiries and Replies 53
Chapter Five Quotations,Offers and Counter-offers 69
Chapter Six Sales Letters and Follow-ups 85
Chapter Seven Orders and Acknowledgements 101
Chapter Eight Packing and Marking 118
Chapter Nine International Payment 134
Chapter Ten Shipment and Insurance 151
Chapter Eleven Complaints,Claims and Adjustments 168
Chapter Twelve Agency 185
Chapter Thirteen Social Letters 202
Chapter Fourteen Memorandums 219
Chapter Fifteen Business Reports 234
Chapter Sixteen Meeting Agendas and Minutes 249
Chapter Seventeen Recruitment Advertisements 264
Suggested Keys to Exercises 279
References 304