Unit 1 Introduction to Business Email Writing 1
Unit 2 Development Letter 7
Unit 3 Credit Enquiry 23
Unit 4 Enquiries and Replies 39
Unit 5 Offer and Counter-offer 53
Unit 6 Proforma Invoice 75
Unit 7 Letters ofSales Promotion 93
Unit 8 Order and Sales Contract 111
Unit 9 Terms ofPayment 129
Unit 10 Packing 157
Unit 11 Insurance 181
Unit 12 Shipment 201
Appendix A Miscellaneous Letters 227
Appendix B Institute Cargo Clauses 231