1．TELEPHONE SALES (电话销售) 1
2．OUTSIDE SALES (室外销售) 12
3．PURCHASING (采购) 22
4．CUSTOMER SERVICE (客户服务) 38
5．CREDIT (信用) 49
6．INVENTORT CONTROL (库存控制) 60
7．PRODUCT MANAGEMENT (产品管理) 82
8．ADVERTISING (广告宣传) 99
9．MARKET RESEARCH (市场调研) 123
10．MANAGEMENT (管理) 138
附录 147
GLOSSARY (词汇) 147
KEY TO WRITTEN REVIEW (书面复习参考答案) 173
阅读材料参考译文 181