交流用语PDF电子书下载

1 How To Start 1

2 Why Not Explain？ 5

3 What Do I Call You？ 11

4 Should I Ask？ 17

5 They Aren't What You Think 23

6 Find Out The Facts 27

7 Listening And Responding 33

8 How To Request 37

9 Dealing With Complaints 43

10 More About Complaints 47

11 Thanks For The Compliment! 53

12 What's Your Opinion？ 57

13 More About Opinions 63

14 Invitations 69

15 More About Invitations 77

16 What A Lovely Present! 83

17 More About Presents 87

18 We All Make Mistakes 91

19 How To Interrupt 95

20 How To End It 101

21 And What About The Other One？ 107

22 What Do We Call Them？ 111

23 Talking At A Distance 115

24 Keeping It In Style 123

25 Words And Actions 131