英语课教学参考书PDF电子书下载

Unit 1 Room Reservations 1

Unit 2 Checking in 12

Unit 3 Bell Service(1) 19

Unit 4 Bell Service(2) 27

Unit 5 Concierge Service 32

Unit 6 Checking out 38

Unit 7 The Business Center 44

Unit 8 Restaurant Reservations 51

Unit 9 Receiving the Guest 57

Unit 10 Table Service 62

Unit 11 Chinese Food 69

Unit 12 Breakfast 75

Unit 13 Banquet and Buffet Service 80

Unit 14 Bar Service 86

Unit 15 Handling Complaints 91

Unit 16 Room Service 96

Unit 17 Receiving Guests 100

Unit 18 Room Cleaning 107

Unit 19 Laundry Service 114

Unit 20 Maintenance 119

Unit 21 Other Housekeeping Services 126

Unit 22 Lost and Found 132

Unit 23 Dealing with Complaints 138

Unit 24 Telephone Services 144

Unit 25 At the Recreation Center 152

Unit 26 At the Shopping Arcade 158