轻松成为交际高手 中英文本PDF电子书下载

1. the process of communication 2

1．交际的过程 3

what is communication? 4

how people understand 4

人的理解方式 5

什么是交际？ 5

about this book 6

managing information 6

信息管理 7

关于本书 7

ideas: the currency of communication 10

观点：交际的媒介物 11

conversation: the heart of communication 12

交谈：交际的核心 13

2. how conversations work 14

what is a conversation? 14

什么是交谈？ 15

2．交谈的运行原理 15

why conversations go wrong 18

为什么交谈会出现故障？ 19

putting conversations in context 20

把交谈置于具体语境 21

working out the relationship 24

确定双方关系 25

setting a structure 32

建立一个框架 33

managing behaviour 38

管理交谈行为 39

3. seven ways to improve your conversations 44

3．改善交谈的七条途径 45

clarify your objective 46

阐明目的 47

structure your thinking 48

建立思维框架 49

manage your time 62

安排时间 63

find common ground 66

寻求共同点 67

move beyond argument 68

摆脱争论 69

summarise often 76

经常地概括 77

use visuals 78

视觉效果 79

4. the skills of enquiry 86

4．询问的技巧 87

paying attention 88

集中注意力 89

treating the speaker as an equal 96

平等地对待讲话人 97

cultivating eate 98

创造宽松的环境 99

encouraging 100

鼓励 101

asking quality questions 102

提有价值的问题 103

rationing inrormation 108

节制信息 109

5. the skills of persuasion 112

character, logic and passion 112

气质、逻辑和激情 113

5．劝说的技巧 113

what s the big idea? 118

有什么高见？ 119

arranging your ideas 128

整理观点 129

expressing your ideas 134

表露我的观点 135

remembering your ideas 138

记住你的观点 139

delivering effectively 140

有效地表达 141

when is an interview not an interview? 146

6. interviews: holding a formal conversation 146

6．会谈：正式交谈 147

会谈的含义 147

preparing for the interview 148

会谈准备工作 149

structuring the interview 152

设定会谈框架 153

types of interview 154

会谈的类型 155

7.making a presentation 190

7．演示报告 191

putting yourself on show 194

展示自己 195

preparing for the presentation 196

演示报告的准备工作 197

managing the material 198

驾驭材料 199

controlling the audience 224

掌握听众 225

looking after yourself 228

自我调节 229

answering questions 230

回答问题 231

8. putting it in writing 234

8．写在纸面上 235

making reading easier 236

writing for results 236

作文以致用 237

要便于阅读 237

writing step by step 238

写作步骤 239

designing the document 240

设计文稿 241

writing a first draft 270

打第一遍草稿 271

editing the draft 274

文稿编辑 275

appendix: where to go from here 290

附录：其他建议阅读书目 291