物业管理实用英语PDF电子书下载

To the Student 1

Unit 1 Interview 2

Task 1 Interview 2

Task 2 The Introduction to the Company 3

Task 3 Writing:Application Letter 4

Unit 2 Custom Service Ⅰ 14

Task 1 Procedure of Residence 14

Task 2 Have a Residential Card 15

Unit 3 Custom Service Ⅱ 20

Task 1 Complaints 20

Task 2 Deal With the Repairs 21

Unit 4 Engineering Department 28

Task 1 Building Test 28

Task 2 Decoration Affair 30

Task 3 Repairs 33

Task 4 Writing:Bulletin Board 35

Unit 5 Finance Department 43

Task 1 What does Property Management Fee Include 43

Task 2 How to Charge 44

Task 3 Rent Collection 45

Unit 6 Leasing Department 49

Task 1 Rent/Sale a House 49

Task 2 Classification of Lease 54

Task 3 Lease Contract 56

Unit 7 Security Department 68

Task 1 Give Direction 68

Task 2 Parking 69

Task 3 Fire Prevention 72

Unit 8 Cleaning ＆ Gardening Department 77

Task 1 Pet Control 77

Task 2 Cleaning 79

Task 3 Gardening 81

Unit 9 Administration Office 87

Task 1 Owners'Committee 87

Task 2 Community Culture Activities 89

Unit 10 Clubhouse 94

Task Visitors in Gym Club 94

Appendix Key to the Exercises 101

Referrence 108