现代物流英语PDF电子书下载

1 An Introduction to Logistics 1

1.1 The History and Evolution of Logistics 3

1.2 Definition of Logistics:Elements of Logistics 8

1.3 The Logistics of Business is Big and Important 14

Case 1 IBS Logistics 22

2 Customer Accommodation 25

2.1 Customer-focused Marketing and Customer Service 26

2.2 Customer Satisfaction 30

2.3 Customer Accommodation and Customer Retention 35

2.4 Setting Customer Accommodation Priorities 40

Case 2 Batman:Adding Value Through Customer Accommodation 47

3 Transportation 49

3.1 Road Transportation 50

3.2 Rail Tansportation 55

3.3 Maritime Transportation 60

3.4 Air Transportation 66

3.5 Pipelines 70

4 Warehousing 76

4.1 Overview 77

4.2 Warehouse Operations 82

4.3 Warehouse Planning 85

Case 4 Modern Warehouse Handling 91

5 Distribution Center 95

5.1 Introductions to Distribution Centre 96

5.2 The Function of Distribution Centre 101

5.3 Distribution Centre Design 105

Case 5 Cases of Distribution Center's Function 110

6 Packaging 113

6.1 Packaging Materials 114

6.2 Packaging Technology 122

6.3 Packaging Innovation 130

Case 6 Present Conditions and Development Tendency of China Carton In-dustry 136

7 Inventory Management 139

7.1 Inventory Types 140

7.2 Inventory Carrying Cost 145

7.3 Economic Order Quantity 150

7.4 Managing Uncertainty 155

Case 7 The Smog Co.Production System 160

8 Purchasing Management 163

8.1 Why Purchasing is Important 164

8.2 Purchasing Strategies 168

8.3 Why Sourcing Worldwide 175

Case 8 The Global Sourcing Wire Harness Decision 181

9 Supply Chain Management 183

9.1 The Definition of SCM 184

9.2 Supply Chain Operations Reference Model 189

9.3 The Principles in the New Supply Chain Environment 193

Case 9 Dell——A Global Leader in Business Excellence 198

10 Information Technology 202

10.1 Role of Information Technology in Supply Chain Management 203

10.2 An introduction to ERP 206

10.3 Commonly Used Communication Systems 211

Case 10 Eric Scott Limited 217

11 Quality Management 219

11.1 Defining Quality 220

11.2 Quality Improvement Methods 227

11.3 Defining Quality in Terms of Customer Requirements 232

11.4 Web Links—General Resources on Quality 237

Case 11 Armstrong Building Products Operations 239

12 Logistics Changes and Trends 244

12.1 Logistics Changes in the Next Decade 245

12.2 Adversarial to Collaborative Relationships 249

12.3 Functional to Process Integration 253

12.4 Information Hoarding to Sharing 257

12.5 Training to Knowledge-based Learning 261

Case 12 Volkswagen Brazil 265

Appendix 1 中华人民共和国国家标准物流术语 267

Appendix 2 Logistics Documentation Samples 272

Appendix 3 Selected Bibliographies 283