运作管理原理 英文版PDF电子书下载

PART ONE INTRODUCTION TO OPERATIONS MANAGEMENT 1

1.Operations and Productivity 1

2.Operations Strategy for Competitive Advantage 29

3.Operations in a Global Environment 53

4.Forecasting 75

PART TWO DESIGNING OPERATIONS 129

5.Design of Goods and Services 129

6.Managing Quality 167

Supplement 6:Statistical Process Control 197

7.Process Strategy and Capacity Planning 231

Supplement 7:Operations Technology,the Internet,and ERP 279

8.Location Strategies 299

9.Layout Strategy 333

10.Human Resources and Job Design 379

Supplement 10:Work Measurement 407

PART THREE MANAGING OPERATIONS 431

11.Supply-Chain Management 431

Supplement 11:E-commerce and Operations Management 457

12.Inventory Management 471

Supplement 12:Just-in-Time Systems 515

13.Aggregate Planning 537

14.Material Requirements Planning(MRP) 571

15.Short-Term Scheduling 613

16.Project Management 655

17.Maintenance and Reliability 697