牛津商务英语教程 中国版 成功通话PDF电子书下载

Contents 6

1 First contacts page 6

2 The right person page 12

3 An unexpected call page 18

4 What's the message？ page 26

5 Handling information page 32

6 Communlcation breakdown page 36

7 Making plans page 42

8 Solving problems page 48

9 Handling complaints page 54

10 Closing a call page 60

Vocabulary notes page 66

Listening tapescript page 81

Answer key page 99

VCD transcript page 112