敢说酒店宾馆英语PDF电子书下载

Part 1 The Front Office　第一部分　前台服务 1

UNIT 1 Room Reservations　预订房间 1

UNIT 2 Introducing the Facilities　介绍酒店设施 6

UNIT 3 Reception　迎宾接待 9

UNIT 4 Check-in　入住宾馆 12

UNIT 5 To Deliver Luggage　提送行李 20

UNIT 6 Giving Information　提供资讯 26

UNIT 7 Booking Tickets　预订票务 30

UNIT 8 Depositing Luggage　存放行李 35

UNIT 9 Changing Money　兑换钱币 43

UNIT 10 Mail Service　邮件服务 48

UNIT 11 Describing Location　说明设施的位置 54

UNIT 12 Tourism Service　旅游服务 60

UNIT 13 Phone Service　电话服务 65

UNIT 14 Complaining of Service　投诉服务 73

UNIT 15 Check-out　结账离店 81

UNIT 16 Lost and Found　失物招领 89

UNIT 17 Hotel Safety　饭店安全 92

Part 2 Housekeeping Department　第二部分　客房服务UNIT 1 Showing a Guest to the Room带客进房 97

UNIT 2 Laundry Service洗衣服务 105

UNIT 3 Meals Service送餐服务 112

UNIT 4 Wake-up Call唤醒服务 119

UNIT 5 The Turn-down Service收拾房间 125

UNIT 6 Maintenance Service维修服务 134

UNIT 7 Medical Service医疗服务 140

UNIT 8 Special Requests特殊要求 145

Part 3 Business Center 第三部分 商务中心 153

UNIT 1 Secretarial Service文秘服务 153

UNIT 2 Convention Services会务服务 162

UNIT 3 Interpreting Service翻译服务 166

Part 4 Food and Beverage Department 第四部分 餐饮服务UNIT 1 Table Reservation预订桌位 168

UNIT 2 Greeting and Seating招呼入座 174

UNIT 3 Taking Orders点菜 180

UNIT 4 Order Serving上菜 186

UNIT 5 Service During Taking a Meal席间服务 193

UNIT 6 Beverage Service酒水服务 198

UNIT 7 Banqueting＆Conference Service宴会服务 203

UNIT 8 Dealing with Complaints处理投诉 209

UNIT 9 Paying the Bill结账买单 216

Part 5 Recreation 第五部分 休闲娱乐 224

UNIT 1 Bar Service酒吧服务 224

UNIT 2 In the Dancing Room舞厅跳舞 232

UNIT 3 At the Health Center健身中心 237

UNIT 4 At the Beauty Salon美容美发 244

UNIT 5 Shopping商店购物 249