商务英语口语大全PDF电子书下载

上篇　商务情景 2

一、建立联系 2

二、与客户见面 10

1.抵达机场 Meeting at the Airport 10

2.自我介绍与介绍他人 Self-Introduction ＆ Introducing the Guests to others 17

3.初次接触与进一步接触 First and Further Contact 24

4.初到公司 Arriving at the Company 27

5.安排约会 Making an Appointment 30

6.取消约会 Cancel an Appointment 35

7.告别 Saying Good-bye 37

三、宴会宴请 42

1.宴会邀请 An Invitation to Dinner 42

2.用餐 At Dinner 47

四、商务谈判 54

1.委托代理谈判 Negotiating an Agency Agreement 54

2.招标谈判 Negotiations on Calling for a Bid 60

3.贸易谈判 Trade Negotiations 65

4.解决抱怨的谈判 Negotiations on Complaints 70

5.商标谈判 Negotiating Trade Marks 76

6.讨价还价谈判 Negotiating Prices 81

五、商务会议 87

1.策划会议 Planning A Meeting 87

2.对策讨论会 Problem-solving Meeting 95

3.业务伙伴会议 Meeting with Business Partners 101

4.工作总结会 Review Meeting 109

六、商务旅行 115

1.预订宾馆 Reserving a Room 115

2.取消宾馆预订 Cancelling a Reservation 121

3.登记入住 Checking in 124

4.客房服务 Room Service 128

5.投诉 Complaint 133

6.结账离店 Checking out 137

7.预订机票 Booking a Ticket 142

8.确认航班 Confirming a Flight Reservation 148

9.办理登机手续 Checking in 152

10.入境 Immigration 156

11.过海关 At the Customs 161

七、商务休闲 166

1.观光 Sightseeing 166

2.城市介绍 City Introduction 171

3.餐饮 Eating and Drinking 178

4.购物 Purchasing 182

5.听音乐会／看地方剧 Going to the Concert/Theater 188

八、进出口业务 193

1.询价 Inquiry 193

2.报价 Offer 197

3.包装 Packing 201

4.价格 Price 206

5.支付条件 Terms of Payments 210

6.装运 Shipment 215

7.保险 Insurance 218

九、合资合作 224

1.代理 Agency 224

2.技术转让与技术合作 Technology Transfer and Cooperation 230

3.兼并与收购 Mergers and Acquisition 236

4.投资合作 Making Investment 243

5.贸易合作 International Trade 248

十、日常事务 257

1.安排会议 Conference Arrangements 257

2.客户预约 To Make Appointments with Clients 265

3.谈论工作 Talk about Work 270

4.接待来访 To Receive Visitors 276

5.产品介绍 Introduction to Products 279

6.预订 Making a Reservation 284

7.面试 Interview 290

8.处理投诉 Settling Complaints 295

9.下定单 Placing An Order 298

下篇 企业经营管理 304

十一、创建企业 304

1.企业产权形式 Forms of Business Ownership 304

2.公司类型 Types of Companies 310

3.商务计划 Business Plan 317

4.特许经营 Franchise 323

十二、公司简介 328

1.组织结构 Organizational Structure 328

2.参观厂房 Visiting a Factory 333

3.公司介绍 Company Introduction 338

4.部门介绍 Department Introduction 343

5.公司历史 Company History 350

6.公司员工 Company Staff 355

十三、企业战略 360

1.公司责任 Corporate Responsibility 360

2.商务环境 Business Environment 366

3.工业间谍 Industrial Espionage 372

4.工作安全 Workplace Safety 377

5.办公设备 Office Equipment 385

十四、商务沟通 390

1.展销会 Exhibition 390

2.广告 Advertisement 396

3.商业媒体 Business Media 401

4.上下级沟通 Negotiation with Superiors 405

5.公司内部沟通 Internal Communication 409

十五、人力资源 421

1.人员招聘 Recruitment 421

2.领导素质 Leadership Quality 428

3.评价老板 Comments on the Boss 436

4.求职面试 Job Interview 439

5.招聘方式 Recruitment Methods 447

十六、市场营销 459

1.市场调查 Market Research 459

2.营销战略 Marketing Strategy 462

3.产品介绍 Product Presentation 470

4.客户服务 Customer Service 477

5.质量控制 Quality Control 482

6.产品定价 Pricing 487

7.逾期付款 Overdue Payment 491

十七、生产运营 495

1.公司采购 Corportate Procurement 495

2.生产过程描述 Describing the Manufacturing Process 501

3.包装与运输 Packing and Shipping 504

十八、公司金融 509

1.预算与财务管理 Budget and Financial Control 509

2.财务报表 Financial Statements 516

3.审计 Audit 522

4.信贷控制 Credit Control 524

5.国际支付 International Payment 536

十九、电子商务 547

1.网上购物 Shopping On line 547

2.信息技术 Information Technology 550

3.网上业务 Business On line 556

4.网站 Website 566

5.电子商务的优势 Advantages of E-commerce 572

二十、组织文化 580

1.管理风格 Management Style 580

2.激励员工 Staff Motivation 587

3.公司使命 Mission Statement 594

4.公司价值观 Corporate Value 600

5.公司政策 Corporate Policy 607

6.公司文化 Corporate Culture 614