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Unit 1 Work and Life Management 1

Unit 2 Competition and Cooperation 17

Unit 3 Globalization and Localization 31

Unit 4 The e-commerce Boom and Online Trade 44

Unit 5 Successful Entrepreneurs and Better Management 59

Unit 6 Economic Development and Environmental Protection 73

Unit 7 Customer Service 87

Unit 8 Modern Transport and Shipment 102

Unit 9 Complaints and Claims 115

Unit 10 Packaging and Delivery 128

Unit 11 Inquiry and Payment 142

Unit 12 Marine Insurance and Liability 154

Unit 13 Modern Logistics 166

Unit 14 Trade and Advertising 179

Unit 15 InternationaI Marketing and the Social-cultural Environment 192