Unit 1 Work and Life Management 1
Unit 2 Competition and Cooperation 17
Unit 3 Globalization and Localization 31
Unit 4 The e-commerce Boom and Online Trade 44
Unit 5 Successful Entrepreneurs and Better Management 59
Unit 6 Economic Development and Environmental Protection 73
Unit 7 Customer Service 87
Unit 8 Modern Transport and Shipment 102
Unit 9 Complaints and Claims 115
Unit 10 Packaging and Delivery 128
Unit 11 Inquiry and Payment 142
Unit 12 Marine Insurance and Liability 154
Unit 13 Modern Logistics 166
Unit 14 Trade and Advertising 179
Unit 15 InternationaI Marketing and the Social-cultural Environment 192