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Unit 1 Form and Structure of a Business Letter 1

Unit 2 Enquiries＆Replies 14

Unit 3 Quotations,Firm Offers＆Counter Offers 24

Unit 4 Orders＆Acknowledgements 35

Unit 5 Packing 47

Unit 6 Transport 57

Unit 7 Terms of Payment 74

Unit 8 Insurance 98

Unit 9 Complaint,Claim＆Settlement 112

Unit 10 Agency 123

Unit 11 Compensation Trade,Processing＆Assembling Trade 133

Unit 12 Joint Venture＆Tender 146

参考文献 159