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饭店管理实用英语
饭店管理实用英语

饭店管理实用英语PDF电子书下载

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  • 电子书积分:9 积分如何计算积分?
  • 作 者:刘友道主编
  • 出 版 社:北京:外文出版社
  • 出版年份:2006
  • ISBN:9787119046471
  • 页数:186 页
图书介绍:本书是依据教育部中等职业学校新教学大纲编写的配套教材。
《饭店管理实用英语》目录

Unit One Front Office 1

Lesson 1 Room Reservation 2

Lesson 2 Check-in 10

Lesson 3 Bell Services 19

Lesson 4 Telephone Switchboard 27

Lesson 5 At the Cashier's 35

Unit Two Hotel Services 43

Lesson 1 Business Center 44

Lesson 2 Wake-up Call Services 52

Lesson 3 Taking Messages 59

Lesson 4 Booking Tickets 66

Unit Three Housekeeping Department 74

Lesson 1 Chamber Services 75

Lesson 2 Laundry Services 83

Lesson 3 Room Services 90

Lesson 4 Maintenance Services 98

Unit Four Food & Beverage Services 106

Lesson 1 Restaurant Reservation 107

Lesson 2 Receiving the Guest 115

Lesson 3 Taking Orders and Serving Food 124

Lesson 4 Bar Services 132

Lesson 5 Paying the Bill 141

Unit Five Shopping Arcade 148

Lesson 1 At the Souvenir Shop 149

Lesson 2 At the Clothing Store 157

Lesson 3 At the Shoe and Cap Store 164

Unit Six Recreation and Fitness Center 171

Lesson 1 At the Recreation and Fitness Center 172

Lesson 2 At the Beauty Parlor 179

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