成功的项目管理 第3版 英文版PDF电子书下载

Part 1 THE LIFE OF A PROJECT 1

1 Project Management Concepts 2

Attributes of a Project 4

Project Life Cycle 7

The Project Management Process 10

Benefits of Project Management 17

Summary 18

Questions 19

World Wide Web Exercises 20

Case Study #1 A Not-for-Profit Organization 20

Case Study #2 E-Commerce for a Small Supermarket 22

2 Needs Identification 24

Needs Identification 26

Project Selection 27

Preparing a Request for Proposal 30

Soliciting Proposals 36

Summary 38

Questions 39

World Wide Web Exercises 39

Case Study #1 A Midsize Pharmaceutical Company 40

Case Study #2 Transportation Improvements 42

3 Proposed Solutions 46

Pre-RFP/Proposal Marketing 49

Bid/No-Bid Decision 50

Developing a Winning Proposal 53

Proposal Preparation 54

Proposal Contents 55

Technical Section 55

Management Section 57

Cost Section 58

Pricing Considerations 60

Proposal Submission and Follow-up 61

Customer Evaluation of Proposals 62

Types of Contracts 64

Fixed-Price Contracts 66

Cost-Reimbursement Contracts 66

Contract Provisions 67

Summary 69

Questions 71

World Wide Web Exercises 71

Case Study #1 Medical Information Systems 72

Case Study #2 Wedding Planner 73

4 The Project 76

Planning the Project 78

Managing Risk 80

Risk Identification 80

Risk Assessment 81

Risk Response Planning 82

Risk Monitoring 83

Performing the Project 83

Controlling the Project 84

Terminating the Project 87

Internal Postproject Evaluation 90

Customer Feedback 92

Early Project Termination 95

Summary 96

Questions 97

World Wide Web Exercises 98

Case Study # 1 An Electronics Manufacturing Company 98

Case Study #2 Factory Expansion Project 99

Part 2 PROJECT PLANNING AND CONTROL 103

5 Planning 104

Project Objective 106

Work Breakdown Structure 107

Responsibility Matrix 110

Defining Activities 110

Developing the Network Plan 112

Network Principles 114

Preparing the Network Diagram 120

Planning for Information Systems Development 123

An IS Example：Internet Applications Development for ABC Office Designs 126

Project Management Software 130

Summary 132

Questions 133

World Wide Web Exercises 134

Case Study # 1 A Not-for-Profit Medical Research Center 135

Case Study #2 TheWedding 136

Appendix Microsoft Project 139

6 Scheduling 146

Activity Duration Estimates 148

Project Start and Finish Times 151

Schedule Calculations 152

Earliest Start and Finish Times 153

Latest Start and Finish Times 155

Total Slack 159

Critical Path 161

Free Slack 163

Scheduling for Information Systems Development 165

An IS Example：Internet Applications Development for ABC Office Designs（Continued） 167

Project Management Software 169

Summary 173

Questions 175

World Wide Web Exercises 179

Case Study # 1 A Not-for-Profit Medical Research Center 181

Case Study # 2 The Wedding 181

Appendix #1 Probability Considerations 182

Appendix #2 The Microsoft Project 193

7 Schedule Control 198

Project Control Process 200

Effects ofActual Schedule Performance 203

Incorporating Project Changes Into the Schedule 204

Updating the Project Schedule 205

Approaches to Schedule Control 207

Schedule Control for Information Systems Development 211

An IS Example：Internet Applications Development for ABC Office Designs（Continued） 212

Project Management Software 213

Summary 214

Questions 216

World Wide Web Exercises 217

Case Study #1 A Not-for-Proft Medical Research Center 218

Case Study #2 The Wedding 218

Appendix #1 Time-Cost Trade-Off 219

Appendix #2 Microsoft Project 223

8 Resource Considerations 228

Resource-Constrained Planning 230

Planned Resource Utilization 231

Resource Leveling 233

Resource-Limited Scheduling 235

Project Management Software 240

Summary 241

Questions 242

World Wide Web Exercises 243

Case Study # 1 A Not-for-Profit Medical Research Center 243

Case Study # 2 The Wedding 243

Appendix Microsoft Project 244

9 Cost Planning and Performance 252

Project Cost Estimates 254

Project Budgeting 256

Allocating the Total Budgeted Cost 256

Developing the Cumulative Budgeted Cost 258

Determining Actual Cost 259

Actual Cost 259

Committed Cost 260

Comparing Actual Cost to Budgeted Cost 261

Determining the Value of Work Performed 262

Cost Performance Analysis 264

Cost Performance Index 266

CostVariance 268

Cost Forecasting 268

Cost Control 270

Managing Cash Flow 271

Project Management Software 273

Summary 274

Questions 275

World Wide Web Exercises 277

Case Study # 1 A Not-for-Profit Medical Research Center 277

Case Study # 2 The Wedding 278

Appendix Microsoft Project 279

Part 3 PEOPLE：THE KEY TO PROJECT SUCCESS 289

10 The Project Manager 290

Responsibilities of the Project Manager 292

Planning 292

Organizing 293

Controlling 293

Skills of the Project Manager 293

Leadership Ability 294

Ability to Develop People 297

Communication Skills 300

Interpersonal Skills 301

Ability to Handle Stress 303

Problem-Solving Skills 303

Time Management Skills 304

Developing the Skills Needed to be a Project Manager 304

Delegation 306

Managing Change 309

Sunuttary 314

Questions 315

World Wide Web Exercises 316

Case Study #1 Codcuword 316

Case Study #2 A Growing E-Business Company 318

11 The Project Team 322

Project Team Development and Effectiveness 324

Stages of Team Development and Growth 324

The Effective Project Team 328

Barriers to Team Effectiveness 331

Being an Effective Team Member 333

Team Building 335

Ethical Behavior 337

Conflict on Projects 339

Sources of Conflict 339

Handling Conflict 341

Problem Solving 343

A Nine-Step Approach to Problem Solving 343

Brainstorming 346

Time Management 347

Sunnnary 350

Questions 351

World Wide Web Exercises 352

Case Study #1 RD Processing 352

Case Study #2 Team Problems 354

12 Project Communication and Documentation 358

Personal Communication 360

Oral Communication 360

Written Communication 362

Effective Listening 362

Meetings 363

Types of Project Meetings 364

Effective Meetings 368

Presentations 373

Preparing for the Presentation 373

Delivering the Presentation 374

Reports 375

Types ofProject Reports 375

Preparing Useful Reports 377

Project Documentation and Controlling Changes 378

Summary 380

Questions 382

World Wide Web Exercises 382

Case Study #1 Office Communications 383

Case Study #2 International Communications 384

13 Types of Project Organizations 388

Functional-Type Organization 390

Project-Type Organization 393

Matrix-Type Organization 395

Advantages and Disadvantages 399

Functional Organization Structure 399

Project Organization Structure 400

Matrix Organization Structure 402

Summary 403

Questions 405

World Wide Web Exercises 405

Case Study #1 Multi Projects 406

Case Study #2 Manufacturing Divisions 408

Appendix A Project Management Software 413

Project Management Software Features 413

Criteria for Selecting Project Management Software 417

Advantages of Using Project Management Software 419

Concerns about Using Project Management Software 420

Project Management Software Vendors 421

Summary 422

Questions 422

World Wide Web Exercises 422

Appendix B Project Management Organizations 423

Appendix C Project Management World Wide Web Sites 424

Appendix D Abbreviations 426

References 427

Reinforce Your Learning Answers 433

Glossary 452

Index 457