物业管理英语PDF电子书下载

Chapter 1 Introduction to Property Management 1

Lesson 1 Introduction 1

Lesson 2 Different Types of Property 5

Chapter 2 Property Management Company 12

Lesson 1 Introduce Your Property Management Company 12

Lesson 2 Structures and Positions of the Company 20

Chapter 3 Property Sales 30

Lesson 1 At the Sales Center 30

Lesson 2 Visiting the Show Flat 37

Lesson 3 Payments and Mortgages 40

Chapter 4 Property Leasing 45

Lesson 1 Renting an Apartment 45

Lesson 2 Leasing Agreement 53

Chapter 5 Preparing to Stay 59

Lesson 1 Property Handover 59

Lesson 2 Home Inspection 66

Lesson 3 House Decoration 72

Lesson 4 Move-in and Charges 79

Chapter 6 Customer Service 85

Lesson 1 Reception Service 85

Lesson 2 Service Enquiry and Application 90

Lesson 3 Handling Complaints 93

Lesson 4 Emergencies 96

Lesson 5 Recreation Center and Cultural Activities 101

Chapter 7 Security Services 110

Lesson 1 Residence／Guest Registration 110

Lesson 2 Parking 116

Lesson 3 Dealing with Crimes 121

Lesson 4 Fire Safety and Prevention 130

Chapter 8 Engineering and Maintenance 136

Lesson 1 Engineering Department 136

Lesson 2 Water Supply 141

Lesson 3 Power Supply and Electrical Problems 145

Lesson 4 Air Conditioning 152

Lesson 5 Elevator 154

Chapter 9 Environment Management 157

Lesson 1 Cleaning Service Outsourcing 157

Lesson 2 Cleaning Services 161

Lesson 3 Pets in the Community 169

Lesson 4 Gardening 177

Key to the Exercises 183

Appendix Ⅰ 物业管理相关词汇表 197

Appendix Ⅱ 购房合同样本 201

Appendix Ⅲ租房合同样本 224

Appendix Ⅳ物业服务合同样本 237

Appendix Ⅴ物业管理条例 246

References 288