秘书英语PDF电子书下载

Part Ⅰ Listening ＆ Speaking for Secretary 3

Chapter One Reception 3

Section 1 At the Office 3

Section 2 At the Airport 8

Section 3 Having Business Dinner 13

Chapter Two Business Communication on the Phone 18

Section 1 Making Appointments 18

Section 2 Making Reservations 22

Section 3 Seeking Information 27

Chapter Three Office Automation 31

Section 1 Office Facilities Management 31

Section 2 Office Software Application 35

Section 3 Web-office 40

Chapter Four Management of Business 45

Section 1 Something Urgent 45

Section 2 Letters Processing 49

Section 3 Business Travel Arrangement 54

Chapter Five Conference Arrangement 59

Section 1 Before the Conference 59

Section 2 During the Conference 63

Section 3 Post-conference 68

Chapter Six International Business Negotiation 73

Section 1 Preparing Stage 73

Section 2 Materially Negotiable Stage 77

Section 3 Agreement Concluding ＆ Executing Stage 81

Part Ⅱ Reading for Secretary 89

Chapter One Be a Qualified Secretary 89

Section 1 Cultural Awareness 89

Section 2 How to Be a Qualified Secretary 91

Section 3 What Should a Secretary Do in the Office 95

Chapter Two Reception 99

Section 1 Cultural Awareness 99

Section 2 What Makes a Secretary a Good Receptionist 101

Section 3 Business Dinner Etiquette 106

Chapter Three Secretarial English for Telephone Use 110

Section 1 Cultural Awareness 110

Section 2 Phone Call Etiquette 112

Section 3 Telephone Communication Skills 116

Chapter Four Office Automation 121

Section 1 Cultural Awareness 121

Section 2 Knowing Office Automation 123

Section 3 Suggestions on Electronic Filing 127

Chapter Five Conference Arrangement 131

Section 1 Cultural Awareness 131

Section 2 Meeting Arrangement 132

Section 3 Cross-cultural Negotiation Meeting 137

Chapter Six International Business Negotiation 141

Section 1 Cultural Awareness 141

Section 2 Overview of International Business Negotiation 143

Section 3 What Should a Secretary Do for Business Negotiation 147

Part Ⅲ Writing for Secretary 155

Chapter One Office Documents 155

Section 1 Announcement 155

Section 2 Memos 159

Section 3 Meeting Minutes 163

Chapter Two Ceremonial Documents 169

Section 1 Letters of Thanks 169

Section 2 Letters of Apologies 173

Section 3 Letters of Congratulations 176

Chapter Three Social Documents(Ⅰ) 181

Section 1 Letters of Inquiry 181

Section 2 Letters of Request 185

Section 3 Letters of Complaint 189

Chapter Four Social Documents(Ⅱ) 194

Section 1 Letters of Recommendation 194

Section 2 Letters of Invitation 198

Section 3 Letters of Job Application 202

Chapter Five Human Resources Documents 207

Section 1 Enrollment 207

Section 2 Internal Transfer 212

Section 3 Termination of Employment 216

Chapter Six Business Documents 221

Section 1 Establishing Business Relations 221

Section 2 Inquiries,Offers ＆ Counter-offers 225

Section 3 Orders ＆ Contracts 229

Appendix 237

Appendix Ⅰ 国家秘书职业资格英语考试简介 237

Appendix Ⅱ 涉外秘书英语考试模拟试题及参考答案 239

参考文献 245