Part Ⅰ Listening ＆ Speaking for Secretary 3
Chapter One Reception 3
Section 1 At the Office 3
Section 2 At the Airport 8
Section 3 Having Business Dinner 13
Chapter Two Business Communication on the Phone 18
Section 1 Making Appointments 18
Section 2 Making Reservations 22
Section 3 Seeking Information 27
Chapter Three Office Automation 31
Section 1 Office Facilities Management 31
Section 2 Office Software Application 35
Section 3 Web-office 40
Chapter Four Management of Business 45
Section 1 Something Urgent 45
Section 2 Letters Processing 49
Section 3 Business Travel Arrangement 54
Chapter Five Conference Arrangement 59
Section 1 Before the Conference 59
Section 2 During the Conference 63
Section 3 Post-conference 68
Chapter Six International Business Negotiation 73
Section 1 Preparing Stage 73
Section 2 Materially Negotiable Stage 77
Section 3 Agreement Concluding ＆ Executing Stage 81
Part Ⅱ Reading for Secretary 89
Chapter One Be a Qualified Secretary 89
Section 1 Cultural Awareness 89
Section 2 How to Be a Qualified Secretary 91
Section 3 What Should a Secretary Do in the Office 95
Chapter Two Reception 99
Section 1 Cultural Awareness 99
Section 2 What Makes a Secretary a Good Receptionist 101
Section 3 Business Dinner Etiquette 106
Chapter Three Secretarial English for Telephone Use 110
Section 1 Cultural Awareness 110
Section 2 Phone Call Etiquette 112
Section 3 Telephone Communication Skills 116
Chapter Four Office Automation 121
Section 1 Cultural Awareness 121
Section 2 Knowing Office Automation 123
Section 3 Suggestions on Electronic Filing 127
Chapter Five Conference Arrangement 131
Section 1 Cultural Awareness 131
Section 2 Meeting Arrangement 132
Section 3 Cross-cultural Negotiation Meeting 137
Chapter Six International Business Negotiation 141
Section 1 Cultural Awareness 141
Section 2 Overview of International Business Negotiation 143
Section 3 What Should a Secretary Do for Business Negotiation 147
Part Ⅲ Writing for Secretary 155
Chapter One Office Documents 155
Section 1 Announcement 155
Section 2 Memos 159
Section 3 Meeting Minutes 163
Chapter Two Ceremonial Documents 169
Section 1 Letters of Thanks 169
Section 2 Letters of Apologies 173
Section 3 Letters of Congratulations 176
Chapter Three Social Documents(Ⅰ) 181
Section 1 Letters of Inquiry 181
Section 2 Letters of Request 185
Section 3 Letters of Complaint 189
Chapter Four Social Documents(Ⅱ) 194
Section 1 Letters of Recommendation 194
Section 2 Letters of Invitation 198
Section 3 Letters of Job Application 202
Chapter Five Human Resources Documents 207
Section 1 Enrollment 207
Section 2 Internal Transfer 212
Section 3 Termination of Employment 216
Chapter Six Business Documents 221
Section 1 Establishing Business Relations 221
Section 2 Inquiries,Offers ＆ Counter-offers 225
Section 3 Orders ＆ Contracts 229
Appendix 237
Appendix Ⅰ 国家秘书职业资格英语考试简介 237
Appendix Ⅱ 涉外秘书英语考试模拟试题及参考答案 239
参考文献 245