酒店情景英语PDF电子书下载

Part One Hotel Courtesy English 1

Unit1 Hotel Courtesy English 1

Part Two Food and Beverage Department 4

Unit2 Reserving the Table 4

Text Banquet Service 6

Unit3 Receiving the Guest 15

Unit4 Taking Order 22

Text Knowledge about Western Food 23

Text Knowledge about Chinese Food 37

Unit5 Bar Service 51

Text Knowledge aboutBeverage 51

Unit6 Service During the Meal 82

Unit7 Settling the Bill 89

Part Three The Front Office and Housekeeping Service 100

Unit8 Reservation Desk 100

Unit9 Reception Desk 107

Unit10 Bellman’s Service 118

Unit11 Executive Floor 125

Unit12 FloorAttendant’s Service 134

Unit13 Check-out 145

模拟练习答案 161

参考书目 179

相关网站 180