饭店服务人员实用英语PDF电子书下载

1．Greetings 1

2．Partings 4

3．Introductions 9

4．Inquiries(1) 13

5．Inquiries(2) 17

6．Telephone Call(1) 21

7．Telephone Call(2) 28

8．Check-In(1) 32

9．Check-In(2) 39

10．Calling n Guests 48

11．Changing Rooms 55

12．Shopping(1) 60

13．Shopping(2) 69

14．Compensation and Change 79

15．Laundry 83

16．Repairs 92

17．Check-Out 98

18．Looking for Lost Articles 106

19．Developing Film 114

20．Seeing a Doctor 118

21．Room Service 125

22．Ringing the Bell 131

23．Checking Baggage 136

24．Recreation at the Swimming Pool 140

25．Traffic 145

26．At the Barber's 151

27．Rooking Tickets 156

28．At the Restaurant(1) 161

29．At the Restaurant(2) 166

30．Booking a Table 170

31．Receiving Group Tourists 174

32．In a Cafe 180

33．Classification of Hotel 189

34．Employees in Charge of Service 191

35．Hotel Organization 192

36．Hotel Organization Chart 附 192

37．Types of Eating Establishments 193

38．Kinds of Shops 194

39．Chicken,Duck and Game 196

40．Meats 204

41．Seafood 209

42．Rice,Noodles and Desserts(Dim Sum) 223

43．Vegetables 228

44．Soup 236

45．Online Carriers to China 238

46．State Organs 239

47．Countries,Regions,Capitals and Currencies 242

48．The Wonders of the World 268

49．Tables of Measures and Weights 270

50．Table of the Chinese Dynasties 274