1．Greetings 1
2．Partings 4
3．Introductions 9
4．Inquiries(1) 13
5．Inquiries(2) 17
6．Telephone Call(1) 21
7．Telephone Call(2) 28
8．Check-In(1) 32
9．Check-In(2) 39
10．Calling n Guests 48
11．Changing Rooms 55
12．Shopping(1) 60
13．Shopping(2) 69
14．Compensation and Change 79
15．Laundry 83
16．Repairs 92
17．Check-Out 98
18．Looking for Lost Articles 106
19．Developing Film 114
20．Seeing a Doctor 118
21．Room Service 125
22．Ringing the Bell 131
23．Checking Baggage 136
24．Recreation at the Swimming Pool 140
25．Traffic 145
26．At the Barber's 151
27．Rooking Tickets 156
28．At the Restaurant(1) 161
29．At the Restaurant(2) 166
30．Booking a Table 170
31．Receiving Group Tourists 174
32．In a Cafe 180
33．Classification of Hotel 189
34．Employees in Charge of Service 191
35．Hotel Organization 192
36．Hotel Organization Chart 附 192
37．Types of Eating Establishments 193
38．Kinds of Shops 194
39．Chicken,Duck and Game 196
40．Meats 204
41．Seafood 209
42．Rice,Noodles and Desserts(Dim Sum) 223
43．Vegetables 228
44．Soup 236
45．Online Carriers to China 238
46．State Organs 239
47．Countries,Regions,Capitals and Currencies 242
48．The Wonders of the World 268
49．Tables of Measures and Weights 270
50．Table of the Chinese Dynasties 274