商务英语写作教程PDF电子书下载

An Overview of Business Communication 1

Part One Business Letters 9

Chapter 1　Parts and Formats of Business Letters 9

Chapter 2　Sales Letters 18

Chapter 3　Inquiries 28

Chapter 4　Reply to Inquiries 38

Chapter 5　Offers and Counter Proposals 50

Chapter 6　Orders and Supplies 66

Chapter 7　Letters Concerning Shipment 85

Chapter 8　Letters about L/C Payment 102

Chapter 9　Letters about Debt Collection 120

Chapter 10　Claim and Adjustment Letters 136

Part Two Internal Business Communication 161

Chapter 11　Memos 161

Chapter 12　Reports 181

Chapter 13 Meeting Minutes 206

Part Three Miscellaneous Letters 223

Chapter 14 Goodwill Letters（Ⅰ） 223

Chapter 15 Goodwill Letters（Ⅱ） 239

Chapter 16 Goodwill Letters（Ⅲ） 255

Chapter 17 Application Letters 270

Chapter 18 Resume 282

Chapter 19 Recommendations 295

Chapter 20 Hiring Letters 310

Chapter 21 Resignations and Replies 323

Chapter 22 Appointments and Reservations 334

Chapter 23 Faxes 345

Chapter 24 Emails 356

Bibliography 367

Key to Exercises 368