An Overview of Business Communication 1
Part One Business Letters 9
Chapter 1 Parts and Formats of Business Letters 9
Chapter 2 Sales Letters 18
Chapter 3 Inquiries 28
Chapter 4 Reply to Inquiries 38
Chapter 5 Offers and Counter Proposals 50
Chapter 6 Orders and Supplies 66
Chapter 7 Letters Concerning Shipment 85
Chapter 8 Letters about L/C Payment 102
Chapter 9 Letters about Debt Collection 120
Chapter 10 Claim and Adjustment Letters 136
Part Two Internal Business Communication 161
Chapter 11 Memos 161
Chapter 12 Reports 181
Chapter 13 Meeting Minutes 206
Part Three Miscellaneous Letters 223
Chapter 14 Goodwill Letters（Ⅰ） 223
Chapter 15 Goodwill Letters（Ⅱ） 239
Chapter 16 Goodwill Letters（Ⅲ） 255
Chapter 17 Application Letters 270
Chapter 18 Resume 282
Chapter 19 Recommendations 295
Chapter 20 Hiring Letters 310
Chapter 21 Resignations and Replies 323
Chapter 22 Appointments and Reservations 334
Chapter 23 Faxes 345
Chapter 24 Emails 356
Bibliography 367
Key to Exercises 368