商业英语会话PDF电子书下载

PART Ⅰ:ENGLISH FOR SHOP ASSISTANTS 1

Unit One 1

Greeting 1

Unit Two 9

Reception 9

Unit Three 16

Recommendation 16

Unit Four 23

Out of Stock 23

Unit Five 30

Quality 30

Unit Six 37

Price 37

Refunding or Changing 45

Unit Seven 45

Unit Eight 52

Settlement 52

Unit Nine 60

Delivery 60

Unit Ten 67

Parting 67

PART Ⅱ：ENGLISH FOR HOTEL SERVICES AND TOURISM 75

Unit One 75

Reservation 75

Unit Two 82

Check in 82

Unit Three 90

Bellman 90

Unit Four 98

Hotel Services 98

Currency Exchange 107

Unit Five 107

Unit Six 114

Seating the Diners 114

Unit Seven 121

Ordering the Meal 121

Unit Eight 128

Check out 128

Unit Nine 136

Recreational Activities 136

Unit Ten 144

Sightseeing and Performance 144

PART Ⅲ：ENGLISH FOR FOREIGN ECONOMICS AND TRADE 153

Unit One 153

Inquiry 153

Offer 161

Unit Two 161

Unit Three 169

Negotiating Price 169

Unit Four 177

Placing an Order 177

Unit Five 185

Payment 185

Packing 193

Unit Six 193

Unit Seven 201

Delivery and Shipment 201

Unit Eight 210

Insurance 210

Unit Nine 218

Signing a Contract 218

Unit Ten 226

Complaint and Claim 226