旅游服务英语 下PDF电子书下载

Unit 14 Text A Building Repeat Business 1

Text B Guest Follow-up 6

Unit 15 Text A Hospitality Industry and its Services 8

Text B Promotion 14

Unit 16 Text A Front Office 16

Text B Hotel Reservations 22

Unit 17 Text A Food and Beverage Department 24

Text B Restaurant Management 29

Unit 18 Text A Food and Beverage Service 31

Text B Food and Beverage Service 36

Unit 19 Text A Drink Service 38

Text B Enjoy Drinks 44

Unit 20 Text A Housekeeping Department 46

Text B Laundry Form 52

Unit 21 Text A Engineering Department 54

Text B Matching the Words with the Right Pictures 59

Unit 22 Text A Cashiers 61

Text B Paying the Bills 66

Unit 23 Text A Domestic Air Traveling 68

Text B Notes to Passengers 74

Unit 24 Text A Flying Mileage 76

Text B International Air Traveling 82

Unit 25 Text A Silk Road Tour in Northwest China 84

Text B Traveling in Northwest China 87

Unit 26 Text A Tea Culture 89

Text B Tour to Zhujiang Delta 94

Unit 27 Text A City of the New Century: Shanghai 96

Text B Cultural Life in Shanghai 101

Unit 28 Text A Organizing Leisure Travelers(1) 103

Text B Banquet and Meeting Room Sales 108

Unit 29 Text A Organizing Leisure Travelers(2) 110

Text B Marketing to Business Travelers 113

Unit 30 Text A Telephone Comuni cation (1) 115

Text B Telephone Communication (2) 119