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Lesson One Accepting A Booking 1

Lesson Two Reserving A Double Room 6

Lesson Three Booking A Single Room 11

Lesson Four Reserving A Triple Room 15

Lesson Five Booking A Suite 20

Lesson Six Booking Rooms 24

Lesson Seven Filling In The Registration Card 29

Lesson Eight A Mistake In Reservations 35

Lesson Nine The Bellboy Shows The Guest His Room 39

Lesson Ten Checking Out Late 44

Lesson Eleven Something Is Not Working 49

Lesson Twelve Checking In A Tour Group 54

Lesson Thirteen A Babysitter 59

Lesson Fourteen A Room Change 63

Lesson Fifteen Mail，Faxes And Telexes 66

Lesson Sixteen Key Cards 69

Lesson Seventeen Transportation 74

Lesson Eighteen A Guest Move To The Top Floor 78

Lesson Nineteen Checking Out 81

Lesson Twenty Charging For Children 86

Lesson Twenty-One Accepting Credit Cards 90

Lesson Twenty-Two Exchanging Money 95

Lesson Twenty-Three Electric Razors And Other Services 100

Lesson Twenty-Four The Lost And Found 104

Lesson Twenty-Five The Health Club And A Safe Box 109

Lesson Twenty-Six Three Messages 115

Lesson Twenty-Seven A Business Meeting 121

Lesson Twenty-Eight The Banqueting Office And A Restaurant 125

Lesson Twenty-Nine Handling A Complaint 130

Lesson Thirty Discounts 134

Lesson Thirty-One Making Telephone Calls 138

Lesson Thirty-TWO Getting Through 144

Lesson Thirty-Three Giving Information 150

Lesson Thirty-Four A Problem With The Mini-Bar 155

Lesson Thirty-Five A Guest With Animals 159

Lesson Thirty-six Where Are You 163

Lesson Thirty-Seven The Guest Pays His Bill 167

Lesson Thirty-Eight A Reservation For A Restaurant 173

Lesson Thirty-Nine A Dress From India 178

Lesson Forty Guests With Problems 184

Lesson Forty-One A Room Needs Cleaning 189

Lesson Forty-TWO Complaints And Problems 196

Lesson Forty-Three The International Spelling Code 203

Lesson Forty-Four Tailoring 211

Lesson Forty-Five Cultural Events 219

Lesson Forty-Six Eating In The Hotel 226

Lesson Forty-Seven Room Service 233

Lesson Forty-Eight A Good Meal 240

Lesson Forty-Nine A Package For Mr.Martin 246

Lesson Fifty Letters 258

附录I Housekeeping Supplies 269

附录Ⅱ Countries，Eanguages，Nationalities 277