How to Use this Course 9
The History of the Company 11
Unit 1 New Markets are Vital 15
Unit 2 A Visit to the Factory 25
Unit 3 An Emergency in the Sales Office 34
Unit 4 Trouble with a Special Order 44
Unit 5 The Factory Extension Meeting 53
Unit 6 Appointing the New Advertising Manager 60
Unit 7 Complaint from an Angry Customer 69
Unit 8 An Accident in the Factory 78
Unit 9 Productivity——A Work Study Survey 86
Unit 10 The Pension Fund Meeting 94
Unit 11 The Case of the Missing File 104
Unit 12 A Labour Dispute 112
Unit 13 Risk of a Takeover 122
Unit 14 The Advertising Manager at Work 133
Unit 15 Dealing with an Important New Market 143
Unit 16 Transport Problems 154
Unit 17 The New Board of Directors 163
Unit 18 The Trials of a Sales Representative 171
Unit 19 Auditing the Accounts 180
Unit 20 Improving Methods of Training 190
Unit 21 Debtors 199
Unit 22 Patents and Trade-marks 207
Unit 23 Insurance 215
Unit 24 The Firm Expands 224
Key to Exercises 232
Index of Words and Phrases 246
The New British Currency 255
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