品牌酒店英语面试培训教程PDF电子书下载

Chapter 1 Interview Criteria 1

Unit 1.1 Appearance 6

Unit 1.2 Oral Communication 6

Unit 1.3 Personality 7

Unit 1.4 Competence 7

Chapter 2 Self-introduction 8

Chapter 3 Categorized Questions＆Analysis 14

Unit 3.1 Categorized Questions 15

Unit 3.2 Interviewers'Motives to Ask a Question 17

Unit 3.3 The Principle of an Answer 23

Unit 3.4 Analysis of Questions Raised in Different Interviews 27

Unit 3.4.1 Interview Procedures 28

Unit 3.4.2 How to Answer Questions in Different Interviews 29

Chapter 4 Categories of Common Errors＆Improper Behaviors in an Interview 35

Unit 4.1 Common Errors 35

Unit 4.2 Improper Behaviors 39

Chapter 5 Introduction to Different Departments in the Hotel and Corresponding Duties 45

Unit 5.1 Departments in the Hotel 45

Unit 5.2 Skills and Abilities for Hotel 60

Unit 5.3 Duties of Different Positions in the Hotel 66

Unit 5.4 Sequence of Service for Banquet 85

Appendix A Useful Vocabulary in Interviews 88

Appendix B A Brief Introduction to Worldwide Renowned Hotel Groups 106

Appendix C Listening Script 126

Appendix D 部分章节翻译 133