Chapter 1 Interview Criteria 1
Unit 1.1 Appearance 6
Unit 1.2 Oral Communication 6
Unit 1.3 Personality 7
Unit 1.4 Competence 7
Chapter 2 Self-introduction 8
Chapter 3 Categorized Questions＆Analysis 14
Unit 3.1 Categorized Questions 15
Unit 3.2 Interviewers'Motives to Ask a Question 17
Unit 3.3 The Principle of an Answer 23
Unit 3.4 Analysis of Questions Raised in Different Interviews 27
Unit 3.4.1 Interview Procedures 28
Unit 3.4.2 How to Answer Questions in Different Interviews 29
Chapter 4 Categories of Common Errors＆Improper Behaviors in an Interview 35
Unit 4.1 Common Errors 35
Unit 4.2 Improper Behaviors 39
Chapter 5 Introduction to Different Departments in the Hotel and Corresponding Duties 45
Unit 5.1 Departments in the Hotel 45
Unit 5.2 Skills and Abilities for Hotel 60
Unit 5.3 Duties of Different Positions in the Hotel 66
Unit 5.4 Sequence of Service for Banquet 85
Appendix A Useful Vocabulary in Interviews 88
Appendix B A Brief Introduction to Worldwide Renowned Hotel Groups 106
Appendix C Listening Script 126
Appendix D 部分章节翻译 133