现代酒店实用英语教程PDF电子书下载

Chapter 1 Front Desk 1

Unit 1 Room Reservations 2

Unit 2 Check-in 15

Unit 3 Bell Service 26

Unit 4 Operator Service 36

Unit 5 Foreign Currency Exchange 46

Unit 6 Handling Problems and Complaints 55

Unit 7 Check-out 65

Chapter 2 Food ＆ Beverage 75

Unit 8 Taking Restaurant Reservation ＆ Seating Guests 76

Unit 9 Food ＆ Beverage Service in Western Style 88

Unit 10 Food ＆ Beverage Service in Chinese Style 98

Unit 11 Room Service 108

Unit 12 Bar Service 117

Chapter 3 Housekeeping 126

Unit 13 Regular Services in Guest Rooms 127

Unit 14 Personalized Housekeeping Service 138

Unit 15 Dealing with Special Situations in Guest Rooms 148

Unit 16 Laundry Service 161

Chapter 4 Other Services 171

Unit 17 Business Center 172

Unit 18 MIE Service 185

Unit 19 Health and Recreation Service 194

Unit 20 Shopping Center 206

参考文献 216