商务信函 英中文本PDF电子书下载

1．the secrets of successful letters 2

planning your letter 2

1．成功信函的秘诀 3

设计你的信函 3

creating the correct appearance 6

创造一个正确的外观 7

Introduction 10

choosing an appropriate layout 10

序言 11

选择适当的版面 11

picking a format 16

挑选格式 17

selecting your writing style 18

选择书写风格 19

winning tactics：a step - by - step checklist 20

按部就班地检查项目列表 21

2．making sales 24

introducing your firm 24

介绍你的公司 25

2．销售 25

requesting an introduction 28

请求介绍 29

offering new products 32

提供新产品 33

announcing revamped products 36

宣布改进的产品 37

chasing a reluctant buyer 40

劝说犹豫的买主 41

announcing amended trading terms 42

宣布修改过的贸易条件 43

explaining price rises 46

解释价格上涨的原因 47

acknowledging an unprocessed order 50

告知已收到一个未处理的订单 51

rejecting a request for a discount 54

拒绝折扣的请求 55

enquiring about loss of custom 56

询问不再惠顾的原因 57

thanking a customer for a first order 62

3．caring for customers 62

3．与客户打交道 63

向首次定购的客户致谢 63

thanking a customer for a large order 66

向大量定购的客户致谢 67

thanking a customer for their continued custom 68

向持续定购的客户致谢 69

investigating a complaint 70

调查投诉 71

accepting a complaint 74

接受投诉 75

rejecting a complaint 76

拒绝投诉 77

apologizing for an employee s conduct 80

为雇员的行为道歉 81

apologizing for unavailable goods 82

为难以提供的货物致歉 83

apologizing for delayed goods 86

为延期的货物致歉 87

apologizing for the wrong goods being sent 88

为误发送的货物致歉 89

apologizing for damaged goods being sent 92

为送出的损坏产品致歉 93

chasing a customer who has closed their account 94

劝说已结清户头的客户 95

4．handling purchases 100

enquiring about products and services 100

询问产品和服务 101

4．处理采购 101

accepting a quotation 104

接受报价 105

rejecting a quotation 108

拒绝报价单 109

asking for a discount 110

要求折扣 111

requesting credit facilities 112

要求信用透支 113

accepting a delayed delivery 114

接受延期的交货 115

rejecting a delayed delivery 118

拒绝延期的交货 119

complaining about damaged goods 120

投诉遭损坏的货物 121

complaining about faulty goods 124

投诉缺陷产品 125

complimenting a supplier 126

称赞供应商 127

criticising a supplier 130

批评供应商 131

asking for an increased credit limit 132

请求增加信用额度 133

requesting extended credit facilities 136

要求延展信用透支 137

5．managing accounts 140

refusing credit facilities 140

拒绝信用透支 141

5．管理帐户 141

rejecting a request for an increased credit limit 144

拒绝增加信用额度的请求 145

requesting a reduction of an account balance 146

要求减少帐户上的欠款 147

chasing an overdue payment，first letter 150

追索延误的付款，首封信函 151

chasing an overdue payment，second letter 152

追索延误的付款，第二封信函 153

chasing an overdue payment，third letter 154

追索延误的付款，第三封信函 155

notifying a customer of legal action 156

通知客户你已采取法律行为 157

notifying a customer of a suspended account 158

通知客户暂停帐户 159

notifying a customer of withdrawn credit facilities 164

通知客户撤销信用透支 165

providing a customer reference 166

提供客户的资信证明 167

accepting a delayed payments proposal 170

接受延期付款的请求 171

rejecting a delayed payments proposal 172

拒绝延期支付的请求 173

apologising for an accounts error 176

对帐目错误致歉 177

6．dealing with staff 180

rejecting a job applicant 180

拒绝职位申请人 181

6．与员工相处 181

inviting an applicant to a selection interview 184

邀请申请人面试 185

requesting a reference 186

请求推荐 187

rejecting a job candidate 190

拒绝职位候选人 191

making an offer of employment 192

录用 193

notifying changes in terms of employment 198

通知雇用条款的变化 199

complimenting an employee 200

表扬雇员 201

thanking an employee 202

感谢雇员 203

encouraging staff to do better 204

鼓励员工做得更好 205

first written warning about dismissal 208

首封警告解雇的信函 209

second written warning about dismissal 212

第二封警告解雇的信函 213

terminating employment，with notice 214

通知终止雇用 215

terminating employment，with immediate effect 218

立即终止雇用 219

terminating employment after a trial period 220

在试用期后终止雇用 221

notifying an employee of redundancy 224

通知裁员 225

providing a reference about an employee 228

为雇员提供推荐 229

applying for a job 232

7．attending to personal matters 232

7．处理私人事件 233

申请工作 233

accepting a job offer 238

接受录用 239

rejecting a job offer 240

拒绝被录用 241

asking for a meeting 242

请求见面 243

rejecting a request to meet 246

拒绝会面的请求 247

postponing a meeting 248

推迟会见 249

introducing an associate 250

介绍合伙人 251

thanking someone for an introduction 254

感谢某人的介绍 255

congratulating someone on an award 256

祝贺某人受到嘉奖 257

thanking someone for an award 258

感谢受到嘉奖 259

thanking someone for a present 260

感谢某人的礼物 261

congratulating someone on the birth of their baby 262

祝贺得子的人 263

congratulating someone on their promotion 266

祝贺提升的人 267

congratulating someone on their retirement 268

祝贺退休的人 269

sympathising about a business failure 272

慰问破产的人 273

sympathising about illness 274

慰问患病的人 275

sympathising about hospitalisation 276

慰问住院的人 277

sympathising about redundancy 280

慰问被裁减的人 281

offering condolences on a death 282

对某人的去世表示哀悼 283

requesting a donation 286

8．writing miscellaneous letters 286

8．书写各式信函 287

请求捐助 287

thanking someone for a donation 292

感谢某人的捐助 293

refusing a charitable request 294

拒绝慈善损助请求 295

asking a favour 296

请求帮助 297

offering a favour 298

提供帮助 299

reminding someone of an unfulfilled promise 300

提醒某人未履行的承诺 301

reminding someone of an unfulfilled obligation 304

提醒某人未履行的约定 305